⚑ SUPER ADMIN
CEO Access Required
SAMPLE DATA β€” figures below are illustrative. Live reporting from your clinics begins after go-live.
Cierge
Your Digital Concierge
⚑ Super Admin
πŸ“Š Overview
πŸ₯ Clinics
πŸ“ˆ Performance
πŸ”” Alerts 4
7 clinics
4
Monthly Recurring Revenue
AED 13,600
↑ 18% vs last month
Active Clinics
5
1 trial · 1 paused
Bookings This Month
1,842
↑ 24% vs last month
AI Automation Rate
94.2%
↑ 1.4pp network avg
Deposits Protected
AED 24,180
↑ 31% vs last month
MRR Growth β€” Last 8 Months
Bookings by Clinic (This Month)
Plan Distribution
Recent Activity
SAUDI GERMAN HOSPITAL β€” DUBAI
New clinic onboarded β€” WhatsApp AI live. First booking received via Cierge AI.
Today, 09:14
AL NOOR MEDICAL CENTER β€” DUBAI
Monthly report generated. 312 bookings processed, AED 4,160 deposits retained. No-show rate down 2.1pp month-on-month.
Yesterday, 23:00
MEDICLINIC AIRPORT ROAD β€” ABU DHABI
Trial expires in 6 days. Deposit module not enabled. Upgrade conversation recommended.
Yesterday, 11:30
ASTER CLINIC JLT β€” DUBAI
No-show spike: 14 this week (avg 4.2). Reminder sequence timing may need adjustment.
2 days ago
NMC HEALTHCARE β€” DUBAI
Upgraded from Starter to Growth plan. MRR +AED 800. New invoice issued.
3 days ago
ClinicPlanMRRBookings/mo No-Show %Deposits KeptMissed Calls ↩ AI RateStatus
Total AI Conversations
8,420
↑ 22% vs last month
Avg Resolution Time
1m 42s
↓ 18s improvement
Languages Handled
4
AR · EN · HI · UR
Network No-Show Rate
8.4%
↓ 1.8pp vs last month
Uptime (30 days)
99.97%
3 minor incidents
Network Bookings β€” Monthly Trend
No-Show Rate per Clinic (This Month)
AI Language Distribution
Missed Calls Recovered / Month
Deposit Protection AED / Month
πŸ”΄ Critical
ASTER CLINIC JLT β€” DUBAI
No-show spike: 14 this week vs 4.2 weekly average. Recommend reviewing reminder timing in clinic Settings β€” lead time may be too short.
2 days ago Β· Unresolved
EMIRATES SPECIALTY HOSPITAL β€” ABU DHABI
Voice AI call failure rate elevated: 8.2% (threshold 3%). Twilio webhook latency reported. Backend team notified.
1 day ago Β· In progress
🟑 Warnings
MEDICLINIC AIRPORT ROAD β€” ABU DHABI
Trial expires in 6 days. 89 bookings handled, deposit module not enabled. No upgrade intent captured yet. Schedule a review call.
Today Β· Trial day 24/30
SAUDI GERMAN HOSPITAL β€” DUBAI
Onboarded 3 days ago. Deposit module and Recall Campaigns not yet configured. Onboarding follow-up due.
3 days ago Β· Onboarding
βœ… Resolved This Week
AL NOOR MEDICAL CENTER β€” DUBAI
WhatsApp template re-approval completed after Meta policy update. AI messaging restored after 4h downtime.
4 days ago Β· Resolved
NMC HEALTHCARE β€” DUBAI
Billing update processed. Upgraded Starter β†’ Growth. New invoice issued and payment confirmed.
3 days ago Β· Resolved